At NLDS, each piece is created with care, intention, and a high level of craftsmanship. As many of our works are made to order or customised, our return policy reflects both EU and USA consumer law and the nature of bespoke design.
If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To make this process simple and transparent, we provide a dedicated Withdrawal Request button in accordance with EU Directive 2023/2673. This allows you to submit your request directly through your order page.
Once submitted:
Many NLDS creations are made-to-order or customised specifically for you.
In accordance with EU consumer protection law, the right of withdrawal does not apply to:
These pieces are created exclusively for you and cannot be resold.
For non-customised products (if applicable), the standard 14-day withdrawal period applies.
Items must be:
Return shipping costs are borne by the customer unless the item is defective.
If your piece arrives damaged or shows a manufacturing defect, please contact us within 48 hours of delivery with photographs.
We will arrange:
All returns or withdrawal requests must be initiated via:
Once your request is submitted, you will receive a confirmation email and further instructions.
Approved refunds are processed once the item has been received and inspected (if applicable).
Refunds are issued to the original payment method.
Processing time: typically 5–10 business days after approval.
If you need assistance, our team is always available:
info@nl-ds.com
