Privacy Policy

Privacy Policy

Last updated: September 17, 2026

This Privacy Policy describes how ARTEM KOLYUKA UNIPESSOAL LDA, trading as Next Level Design Studio (“Next Level Design Studio”, “we”, “us”, or “our”), collects, uses, stores and protects your personal information when you visit or use www.nl-ds.com (the “Site”), purchase our products, contact us, or otherwise interact with our services (collectively, the “Services”).

For the purposes of applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), ARTEM KOLYUKA UNIPESSOAL LDA is the data controller of your personal data, unless otherwise stated.

By using our Site or Services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

ARTEM KOLYUKA UNIPESSOAL LDA
Trading as: Next Level Design Studio
Address:
Tv. Antonio Ferreira Rito N 5
Ferreiros
4705-819 Braga
Portugal

Email: sales@nl-ds.com

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, the Services we provide, the technologies we use, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and, where required by applicable law, provide additional notice.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our Site and Services.

Information You Provide Directly

You may provide us with personal information when you:

  • place an order;
  • create or use a customer account;
  • contact us by email or through our website;
  • request information about our products;
  • request a custom product or quotation;
  • subscribe to marketing communications;
  • submit a product review or other content; or
  • otherwise communicate with us.

This information may include:

  • full name;
  • billing address;
  • shipping address;
  • email address;
  • telephone number;
  • company name and business information, where applicable;
  • order and purchase information;
  • information relating to product specifications or custom requirements;
  • communications between you and us;
  • information contained in reviews or other content you voluntarily submit.

Payment Information

Payments made through our Site are processed by third-party payment providers and/or Shopify.

We generally do not have access to your complete payment card details. Payment providers may collect and process payment information, such as card details, bank account information, billing information and transaction information, in accordance with their own privacy policies and applicable laws.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically through cookies, pixels and similar technologies.

This may include:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • approximate location derived from IP address;
  • pages visited;
  • products viewed;
  • referring website;
  • information about how you interact with the Site;
  • information about your shopping session and cart;
  • other technical and usage information.

4. Information We Receive from Third Parties

We may receive personal information from third parties that help us operate our business and provide the Services.

These may include:

  • Shopify, which provides the ecommerce platform used to operate our online store;
  • payment processors;
  • shipping and logistics providers;
  • website hosting and technology providers;
  • analytics and advertising providers;
  • customer communication and support providers;
  • fraud prevention and security providers.

Where we receive personal information from third parties, we process it in accordance with this Privacy Policy and applicable data protection law.

5. How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Fulfilling Orders

We process your information to:

  • process and confirm your orders;
  • process payments;
  • manufacture and prepare products;
  • arrange shipping and delivery;
  • provide order updates;
  • communicate with you regarding your order;
  • handle returns, exchanges and other post-purchase requests;
  • provide quotations and respond to product inquiries.

The legal basis for this processing is generally the performance of a contract with you or taking steps at your request before entering into a contract.

Customer Support and Communication

We use your information to respond to questions, requests and communications and to provide customer support.

The legal basis may be the performance of a contract, taking steps at your request before entering into a contract, or our legitimate interests in maintaining effective customer relationships and operating our business.

Business Administration

We may use personal information for accounting, invoicing, tax, legal, administrative and record-keeping purposes.

Where required, this processing is carried out to comply with our legal obligations.

Security and Fraud Prevention

We may process information to detect, prevent and investigate fraud, unauthorized transactions, security incidents and other unlawful or harmful activity.

The legal basis for this processing may be our legitimate interests in protecting our business, customers, website and payment systems, as well as compliance with applicable legal obligations.

Website Improvement and Analytics

We may use technical and usage information to understand how visitors use our Site, diagnose technical problems, improve our website, products and Services, and understand the effectiveness of our marketing.

Where consent is legally required for analytics or similar technologies, we will request your consent before using them for those purposes.

Marketing

Where permitted by applicable law, we may use your contact information to send information about our products, new collections, promotions or other marketing communications.

Where consent is required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

The withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Legal Bases for Processing

Depending on the circumstances, we process personal data under one or more of the following legal bases under the GDPR:

  • Performance of a contract — for example, processing and fulfilling your order.
  • Legal obligation — for example, maintaining accounting and tax records.
  • Legitimate interests — for example, operating, securing and improving our business and Services, responding to customer inquiries, preventing fraud and maintaining business relationships, where those interests are not overridden by your rights and freedoms.
  • Consent — where we ask for your consent, including where required for certain cookies, marketing or other forms of processing.

Where we rely on legitimate interests, we consider and balance those interests against your fundamental rights and freedoms.

7. Cookies and Similar Technologies

Like most ecommerce websites, we use cookies and similar technologies.

Cookies may be used to:

  • keep the Site functioning;
  • remember your preferences;
  • maintain your shopping cart;
  • process and secure transactions;
  • understand how visitors use our Site;
  • measure website performance;
  • improve our Services;
  • support marketing and advertising activities where permitted.

Some cookies are necessary for the operation of the Site, while others are optional.

Where required by applicable law, we will request your consent before placing or using non-essential cookies.

Our Site uses Shopify technology. Shopify provides information about the cookies used in connection with Shopify-powered stores in its Cookie Policy.

You can manage cookie preferences through the cookie controls provided on our Site and through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

8. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform through which we sell our products and provide our Services.

Shopify may process personal data in connection with operating its platform and providing services to us and our customers.

You can learn more about how Shopify processes personal information in the Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

Shopify also provides tools that merchants can use to manage customer privacy, cookie consent and certain data rights. However, the use of Shopify does not by itself guarantee compliance with applicable data protection law; our privacy practices are based on how we configure and use the platform and other services. (Shopify Help Center)

9. How We Share Personal Information

We may disclose personal information to third parties where necessary to provide our Services, fulfil orders, operate our business or comply with legal obligations.

These third parties may include:

  • Shopify and technology service providers;
  • payment processors;
  • banks and financial institutions;
  • shipping and courier companies;
  • customs and import/export service providers where necessary for international shipments;
  • accounting and tax service providers;
  • IT, hosting and cloud service providers;
  • analytics providers;
  • marketing and advertising service providers, where applicable;
  • customer support providers;
  • professional advisers, including lawyers and accountants;
  • government authorities and regulators where legally required.

We only disclose personal information where there is an appropriate legal basis for doing so.

We do not sell your personal information in the ordinary meaning of that term.

10. International Transfers

Some of our service providers and business partners may process personal information outside the European Economic Area (“EEA”).

Where personal information is transferred outside the EEA, we take appropriate measures required by applicable data protection law to ensure that the information receives an adequate level of protection.

Depending on the circumstances, these safeguards may include:

  • a European Commission adequacy decision;
  • Standard Contractual Clauses approved by the European Commission;
  • other legally recognized transfer mechanisms or safeguards.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • provide our Services;
  • maintain customer and order records;
  • comply with accounting, tax and other legal obligations;
  • resolve disputes;
  • enforce agreements;
  • prevent fraud and protect our business.

Different categories of information may therefore be retained for different periods.

Where personal information is no longer required, we will delete it or anonymize it where reasonably possible, subject to applicable legal and regulatory requirements.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You should avoid sending sensitive information through unsecured communication channels.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the following rights regarding your personal data:

Right of Access

You may request confirmation as to whether we process your personal data and request access to that data.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data in certain circumstances.

Right to Restriction

You may request that we restrict processing of your personal data in certain circumstances.

Right to Object

You may object to certain processing based on our legitimate interests.

You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to Data Portability

Where applicable, you may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, or request that it be transferred to another controller.

Right to Withdraw Consent

Where we process your personal data based on consent, you may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

14. How to Exercise Your Rights

To exercise your rights or ask questions about how we process your personal data, please contact us:

Email: sales@nl-ds.com

ARTEM KOLYUKA UNIPESSOAL LDA
Tv. Antonio Ferreira Rito N 5
Ferreiros
4705-819 Braga
Portugal

We may need to verify your identity before fulfilling certain requests.

We will respond to requests within the timeframe required by applicable data protection law.

15. Complaints

If you believe that your personal data has been processed unlawfully, please contact us first so that we can investigate and address your concern.

You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live, work or believe that an infringement has occurred.

For Portugal, the supervisory authority is:

Comissão Nacional de Proteção de Dados (CNPD)
Rua de São Bento, n.º 148 – 3.º
1200-821 Lisboa
Portugal

Website: https://www.cnpd.pt/

16. Children

Our Site and Services are not directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

17. Third-Party Websites and Services

Our Site may contain links to websites, services or platforms operated by third parties.

Those third parties have their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

18. Contact

If you have any questions about this Privacy Policy, our privacy practices, or your personal data, please contact us:

ARTEM KOLYUKA UNIPESSOAL LDA
Trading as
Next Level Design Studio

Tv. Antonio Ferreira Rito N 5
Ferreiros
4705-819 Braga
Portugal

Email: info@nl-ds.com

Website: www.nl-ds.com

For the purposes of applicable data protection laws, ARTEM KOLYUKA UNIPESSOAL LDA is the data controller of your personal information, unless explicitly stated otherwise.

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